By using, you accept that Decona processes your personal information and cookies in accordance with the data and cookie policy below. Cookies are used to make work. Among other things, we use cookies to make it possible to add items to the basket, log in and to improve our website.


Briefly about Privacy and Personal Data Policy

This privacy and personal data policy are summarized to better inform you as a customer about which personal data Decona processes and how we process them – personal data must be understood as all personally identifiable data.

Decona respects all requests for confidentiality of personal information submitted online and is aware of the need for appropriate protection and proper treatment of all personal information that we receive.

If the following personal data policy cannot be accepted, Decona reserves the right to reject orders and other inquiries, as a lack of acceptance may result in Decona not being able to service the relationship that is otherwise required by applicable law.

Personal information

Personal information covers all data that can be used to identify persons, including but not limited to first, middle and last name, age, gender, position, private address or other physical address, e-mail address or other contact information, regardless of whether they relate to the person. private residence or workplace.

Likewise, personal information also contains data such as behavior, purchase history, financial information, etc., all of which are used in maintaining the customer and supplier relationship between customers and Decona.

What personal information do we collect and process?

You can access without informing us of your personal data. Upon accessing the website, an ID will be assigned to your session. This cannot identify you as a person.

Decona needs a variety of personal information to be able to trade with you and your business, maintain customer relation as well as marketing products and services. Certain information is also collected and processed in accordance with legal requirements in accordance with the Money Laundering and Accounting Act.

The information below may be collected and processed when you visit;

Email address, first and last name, address, phone number, age, gender, technical details (IP addresses included), behavior (included: visited URLs, event triggers, actions such as clicks, opening rates, log-in, time on each page etc.), geographical data and data that may be necessary for the completion of a trade.

Decona collects and processes information about you when you:

  • Creates an account
  • Make purchases
  • Sends queries, complaints and / or interact with Decona in any other way
  • Sign up and / or interact with online marketing materials (including, but not limited to newsletters, text messages and notifications, third party website ads or the like)
  • Submits personal information in other way to Decona
Decona only collects the personal information necessary to provide a service or product, market services and products or process queries.

Decona does not collect and / or purchase personally identifiable information from third parties.

Decona uses recognized card acquirers for possible handling online card transactions and does not store payment card information. Please note that when invoicing, invoicing and banking information is stored in accordance with applicable laws in the area, including the Money Laundering and Accounting Act.

How do we use your information?

We may make use of the information collected in the following ways:

  • To personalize your experience on email and website through personalized recommendations based on purchase history
  • To improve and marketing from Decona
  • To be able to service you better by contacting customer service
  • To manage competitions, customer surveys, etc.
  • To be able to handle your orders as quickly as possible
  • To obtain product and trust pilot reviews
  • For follow-up on inquiries
  • For general marketing

How do we protect your information?

Our website is constantly scanned for security flaws and vulnerabilities, so that we can rule out potential data leaks as soon as possible and thus make our website as secure as possible. Likewise, malware is scanned regularly.

Your personal information is stored on secure networks and can only be accessed by a limited number of employees with rights to this type of information. These are also subject to our personal data policy, which ensures your rights and ensures compliance with applicable legislation in the area.

In addition to the above, any sensitive and payment information is processed on encrypted servers that cannot be accessed from the outside. Credit card information is processed by card acquirers and cannot be accessed by either Decona or employees of card acquirers. These transactions are not stored on internal servers and are not processed at any time by Decona itself.

To whom do we pass on personal information?

Personal information submitted on or by telephone is only passed on to:

  • Internal departments / staff
  • Trusted third parties necessary for the fulfillment of agreements on delivery, payment, and servicing, including debt collection and judicial bodies
  • Business partners for the purpose of maintaining your account and / or marketing

In order to provide the best possible experience on Decona‘s websites, we keep statistics on how users use the pages. The statistics are used exclusively in anonymized form e.g., to see which pages and content users are interacting with.

Decona can use Google Analytics to collect visitor statistics and pass on IP addresses to Google Analytics. Google Analytics Privacy Policy is accepted by visiting and can be found here:

Among Decona and all business partners and suppliers, there is a data processor agreement that must always ensure the interests of users and customers. These agreements can be presented at any time on request.

Where is your personal information stored?

Your information is stored on servers in the EU. Some personal data is managed by a third party (data processor) who stores and processes personal data on behalf of Decona in accordance with this data policy and the applicable data protection legislation.

If you wish to unsubscribe from any newsletters, you can do so at any time by following the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact information below.

By unsubscribing from marketing from Decona, all commitments you have made to us will be deleted. These cannot be recreated, and if you at any time want insight into what we have previously sent you, previous offers, or the like, we point out that these cannot be recreated.

How long is your personal information stored?

In an active customer relationship, your data is stored for as long as necessary so that we can service you. If the customer relationship is interrupted, your data is stored for up to two years, depending on the nature of the data.

You can at any time request insight or deletion of your data. By other legislation (respectively the Accounting and Money Laundering Act) all transactional data, incl. contact and company information for five years.

Data leakage

We take security breaches and data leaks very seriously. In the event of suspicion of data leakage from Decona‘s internal servers or from external partners, a number of initiatives are launched to ensure our customers and users the best possible.

This entails, among other things, uncovering the extent of the potential damage, notification to potentially affected customers and users, notification to the Danish Data Protection Agency and actions to try to contain the extent of the damage.

If we suspect data leakage from Decona or its external partners, all involved, including the user, will be informed within 72 hours. If you suspect that your data has been leaked from Decona, please contact us at any time.

Access to information

You can always change your account information and areas of interest, including whether you want us to contact you in connection with offers for goods or services or unsubscribe from newsletters.

You can find out what information we have registered about you. If you would like to receive a copy of this information, please contact us.

If you want all data deleted, please contact us.

Note! Once all data is deleted, it cannot be recovered. Data required to be stored in accordance with legislation cannot be deleted on request.


We continuously review our data processing processes. This policy is updated once a year.

Contact, change and update the personal data policy

Decona undertakes to continuously comply with legal requirements for the protection of privacy.

If you have any questions or comments about our data policy, or about how we use your personal information, please contact our customer service.

If you wish to unsubscribe from our newsletters at any time, you can follow the instructions at the bottom of each email. However, if you have problems unsubscribing, our customer service can be contacted via the contact information below.

By unsubscribing from marketing from Decona, all commitments you have made to us will be deleted. These cannot be recreated, and if you at any time want insight into what we have previously sent you, previous offers, or the like, we point out that these cannot be recreated.